Shipping Policy:
Domestic Delivery:
We are based in the US and offer Free Shipping on orders over $50
For orders below $50, 2-5 day shipping is $6.95, Priority Shipping is $21.95
Billing and Shipping address must be the same or we will cancel the order.
International Delivery:
We offer worldwide shipping using DHL and FedEx, flat rate priority shipping is $35.
Processing Time:
Orders placed before 2:00 pm EST will be processed same day. All other shipments are processed within 24 hours with the exception of orders placed on Friday after 2:00 pm EST and holidays. Orders placed on the weekends or holidays will be processed the following open business day.
Custom Units and Clip Ins are made to order and take 7-14 days.
Makeup and Accessories:
Our fulfillment house is located in America, some of our makeup and accessories are located in other countries, such as Australia, Germany, UK, and China. Please allow up to 4-6 weeks delivery time for these items.
Refunds:
Q. If I do not receive my product, will I get a refund?
A. Please contact your local post office in reference to your package first. If you have not received your package within the delivery time, contact us at lauren@shopvividrose.com