Shipping Policy:

Domestic Delivery:

We are based in the US and offer Free Shipping on orders over $50

For orders below $50, 2-5 day shipping is $6.95, Priority Shipping is $21.95

Billing and Shipping address must be the same or we will CANCEL the order.

International Delivery:

We offer worldwide shipping using DHL and FedEx, flat rate priority shipping is $35.

Processing Time:

Orders placed before 2:00 pm EST will be processed same day. All other shipments are processed within 24 hours with the exception of orders placed on Friday after 2:00 pm EST and holidays. Orders placed on the weekends or holidays will be processed the following open business day.

Custom Units and Clip Ins are made to order and take 7-14 days.

Makeup and Accessories:

Our fulfillment house is located in America, some of our makeup and accessories are located in other countries, such as Australia, Germany, UK, and China. Please allow up to 4-6 weeks delivery time for these items.
 
 
Refunds:
Q. If I do not receive my product, will I get a refund?
A. Please contact your local post office in reference to your package first. If you have not received your package within the delivery time, contact us at lauren@shopvividrose.com
 
Lashes are FINAL SALE due to sanitary reasons. 
 
Lost/Stolen Items:
All items are sent USPS First Class with Tracking. Orders over $100 require a signature. Ownership of packages turned over to USPS transfers to the buyer. We are not responsible for lost, stolen, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from USPS along with your order from us, so any shipping issues must be handled by USPS.